International Journal of Management, Economic, Business and Accounting

The Impact of Service Quality and Brand Image on Customer Satisfaction and Its Consequences on Customer Loyalty, Banco Nacional Comercio Timor-Leste, Suai Branch

2024-05-07T12:14:59+07:00

Purpose of the study — This research aims to investigate the impact of service quality and brand image on customer satisfaction and its subsequent effects on customer loyalty at Banco Nacional Comercio Timor-Leste, Suai Branch.

Research method—A quantitative descriptive approach was employed, utilizing surveys distributed to customers who have been clients for at least three years. The data was analyzed using Partial Least Squares (PLS) structural equation modeling.

Result— The findings indicate a weak influence of service quality and brand image on customer satisfaction (R-Square = 0.185), while customer satisfaction, along with these variables, significantly contributes to customer loyalty (R-Square = 0.487).

Conclusion— The study concludes that enhancing service quality and brand image is crucial for improving customer satisfaction, which in turn fosters customer loyalty. Practical implications include recommendations for the bank to refine service strategies to meet customer expectations effectively.

The Influence Of Organizational Culture And Training On The Performance Of National Social Security Agency for Employment

2024-09-30T14:32:44+07:00

Purpose of the study — This study aims to explain the influence of Organizational Culture and training on employee performance, both simultaneously and partially

Research method—The research employs quantitative methods, using a saturated sampling technique that includes all 31 employees of the Karawang Employment BPJS as the sample.

Result— The findings indicate that both organizational culture and training significantly affect employee performance, with a significance value (sig.F) of 0.000. Additionally, organizational culture shows a significant partial effect on employee performance.

Conclusion— The analysis, conducted through multiple linear regression using t-tests and f-tests, confirms that organizational culture and training are crucial factors influencing employee performance.

ANALYSIS OF WORK PRODUCTIVITY AND HUMAN RESOURCE DEVELOPMENT TO IMPROVE EMPLOYEE PERFORMANCE OF PT. CAP MOLD ENGINEERING INDONESIA

2024-09-28T14:37:36+07:00

Purpose of the study — To enhance work productivity and employee performance at PT. Cap Mold Engineering Indonesia through an analysis of HR development practices
Research method— Qualitative and descriptive approach to explore human resource development, work productivity, and employee performance.
Result— Lack of active training and education programs negatively impacts employee efficiency and company goals at PT. Cap Mold Engineering Indonesia.
Conclusion— Implementing a robust human resource development program, particularly in training and education, is crucial to improve employee effectiveness and efficiency, aiming to meet company expectations and targets.

Implementation Of An Occupational Safety And Health Management System At A Public Fuel Filling Station

2024-09-30T13:34:40+07:00

Purpose of the study — This study aims to describe the Occupational Safety and Health Management System at the Public Fuel Filling Station in Tamansari–Pangkalan Village and assess its compliance with Government Regulation Number 50 of 2012.

Research method— A qualitative and descriptive approach was employed to understand and explain the implementation of the Occupational Safety and Health Management System in the specified work environment.

Result— The research findings indicate that the Occupational Safety and Health Management System has been effectively implemented, successfully maintaining work safety and security. Key practices include the use of protective equipment, monitoring of working conditions, establishment of a safe environment, and safety training for workers.

Conclusion— The Occupational Safety and Health Management System at the Public Fuel Filling Station in Tamansari–Pangkalan Village aligns with Government Regulation Number 50 of 2012. Future research is recommended to investigate factors contributing to vehicle fires at Fuel Filling Stations in the area.

The Influence Of Emotional Intelligence And Organizational Climate On The Performance Of Pamong Praja Police Unit Employees

2024-10-02T15:12:36+07:00

Purpose of the study — This study aims to determine the influence of emotional intelligence and organizational climate on employee performance

Research method— The research was carried out at the Karawang Civil Service Police Unit office using a quantitative descriptive verifiative approach with multiple linear regression analysis, employing SPSS V.25 Software. The population consisted of 110 employees, with a sample of 86 employees determined using the Slovin formula.

Result The findings indicate: 1) Emotional Intelligence scored 462, categorized as high; 2) Organizational Climate scored 465, also categorized as high; 3) Employee Performance scored 470, categorized as good; 4) Emotional Intelligence has a very significant positive effect on employee performance with a significance value of 0.000 (p < 0.05) and a calculated t-value of 2.413 (t > 1.988); 5) Organizational Climate also positively impacts employee performance with a significance value of 0.000 (p < 0.05) and a calculated t-value of 2.742 (t > 1.988); 6) Both Emotional Intelligence and Organizational Climate have a simultaneous significant effect, with a significance value of 0.000 (p < 0.05) and a calculated F-value of 54.820 (F > 3.107).

Conclusion— The determination value was found to be 0.569 (55%), indicating that 45% of the variance in employee performance is influenced by variables not studied in this research.

ANALYSIS OF ART WORKERS' CREATIVITY IN MAINTAINING EXISTENCE IN THE ARTS ENVIRONMENT OF GALUR SARI KARAWANG

2024-10-01T13:07:05+07:00

Purpose of the study — This research aims to analyze how the creativity of Galur Sari artists helps in maintaining its existence.

Research method—The author used a descriptive qualitative method and triangulation technique. Data was obtained through direct observation and interviews with five individuals.

Result— The results show that the creativity of artists in Galur Sari is reflected through four aspects: fluency of thought, flexibility of thought, elaboration, and originality. Most performers utilize a collaborative approach, combining music with existing facilities, updating stage layouts with modern dance, and leveraging social media and the surrounding environment.

Conclusion— Increased creativity among traditional performers can help maintain the existence of their business in the modern era and provide motivation to continue developing creativity for business sustainability.

Analysis Of Factors That Influence Employee Turnover Intention

2024-10-02T08:55:57+07:00

Purpose of the study — This research aims to explain the factors behind employee turnover intention at PT. Anugrah Rekanan Abadi Partner J&T Express.

Research method— The study employs a qualitative method, utilizing interviews, observation, and documentation, while verifying data validity through data triangulation. Informants include leadership and employees selected through purposive sampling.

Result— The findings indicate that the factors influencing employee turnover intention at PT. Anugrah Rekanan Abadi Partner J&T Express are primarily economic factors and demographic factors.

Conclusion— To address these issues, the company should consider reviewing the wage structure, providing clearer career development opportunities, and supporting education for young employees to foster a more stable work environment and reduce turnover intention.